Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible.
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or public holidays.
Shipping Time
- Standard shipping typically takes 5–10 business days, depending on your location.
- Delivery times are estimates and may vary due to courier delays, weather, customs, or other unforeseen circumstances.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery address and the shipping method selected.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or additional charges caused by incorrect or incomplete shipping information.
Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery or the expected delivery date. We will work with the shipping carrier to resolve the issue.
International Shipping
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.
Contact Us
If you have any questions about shipping, please contact us at:
Email: rockfacilitiesco@gmail.com